Refund Policy
Original Artwork (Cardboard Art, Paper Pulp Art)
No Returns or Exchanges
Due to the one-of-a-kind nature of my original handmade artwork, I do not accept returns or exchanges on these pieces.
Damaged or Incorrect Items
If your original artwork arrives damaged or there's an issue with your order, please contact me at lisakettyj@gmail.com within 7 days of receiving your order. Please include:
- Your order number
- Photos clearly showing the damage or issue
- A brief description of the problem
I will review your case promptly and work with you to resolve the issue, which may include a replacement or refund at my discretion.
Posters (Print-on-Demand)
Returns and Exchanges
I currently do not offer returns and exchanges on posters. However, if there's an issue with your order, please contact me at lisakettyj@gmail.com
Refunds
Refunds are only provided to customers who receive incorrect or damaged posters.
If this applies to you, please contact me at lisakettyj@gmail.com within 7 days with photos of the wrong/damaged items, and I will address the issue promptly.
Can I exchange a poster for a different size?
Unfortunately, I do not offer exchanges at this time. To determine the best size, please refer to the sizing information available in the product description section for each poster.
Mislabeled Items
In rare cases, an item you ordered may be mislabeled. If this occurs, please contact me at lisakettyj@gmail.com within 7 days of receiving your order. Include your order number and photos of the mislabeled item, and I will send you a replacement or issue a refund.
Processing Time
All refund requests are typically processed within 5-10 business days after approval.
